Studies & Reports



Insurance in Central Europe: Growth opportunities and strategies in CE insurance
Study Efma, November 2014
In recent years, the business environment in Central Europe (CE) has been challenging for all insurers. Starting in 2013, and especially in 2014 we see regaining confidence and increasing number of debates…

Keywords : Sales management , Insurance Products & Services

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Innovation in retail banking 2014
Study Efma, October 2014
Efma and Finacle from Infosys are proud to present the sixth edition of the global innovation in retail banking study. The theme of this year’s study is innovation for customer value. As always,…

Keywords : Innovation , Bank Products & Services

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Looking at the bank from the customer's point of view
Study Efma, October 2014
During the summer of 2014, EY was asked to contribute to four think tanks organised by Efma, the global association for retail financial services. The think tanks explored the theme Looking at the bank…

Keywords : Customer experience , Customer loyalty , Customer satisfaction

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Banks faced with PSD2: Around payments and beyond, digital wallets and new services
Study Efma, Sopra Banking Software, September 2014
With the Payment Services Directive (PSD) and the second Electronic Money Directive (EMD2), the provision of payment services no longer falls under the scope of the banking monopoly. Such services can…

Keywords : digital wallet , Mobile payment , Mobile payment , payment

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Payment innovation: Maximizing the potential of payment analytics
Study Efma, Wavestone, September 2014
This is the first report from the Efma Payment Innovation Think tank, which was formed in early 2014. The Think tank provides a forum at which senior executives from major European banks can meet together…

Keywords : payment , Datamining , Datawarehouse , profitability , Mobile payment , Mobile payment

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In search of the € 1 million ATM: Revisiting and Reinvigoration the ATM channel
Study Efma, Clear2Pay, September 2014
A number of technology and regulatory changes will shortly force banks to revisit their ATM parks, often a forgotten operational component of the cards business or branch network. How can banks grasp…

Keywords : ATM , profitability

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Efma reports


With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

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