Studies & Reports



Alternative client acquisition strategies
Study Efma, March 2015
For years, branches have been the traditional and main client acquisition channel for retail banks. In the current context, this equation is set to evolve as overall consumption habits (e.g. wide adoption…

Keywords : Customer acquisition , Customer

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World Insurance Report 2015
Study Capgemini, February 2015
The World Insurance Report 2015 from Capgemini and Efma analyzes the major disruptions Insurers of the Future are likely to face, including: changing demographics, evolving customer demands, technology…

Keywords : Insurance Products & Services , Operational excellence/Cost efficiency

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Retail banking in emerging countries
Regional review Orange Business Services, January 2015
This report from Orange Business Services and Efma brings together insight and opinion from experts from across the retail financial services industry to discuss the current state of play in emerging…

Keywords : Bank Products & Services , Sustainable development , Operational excellence/Cost efficiency

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Going digital: The banking transformation road map
Study Efma, A.T. Kearney, January 2015
Banks worldwide are looking to improve their digital capabilities: from delivering omni-channel experiences, to one-click straight-through-processing to enhanced app suites and customer tools - change…

Keywords : Operational excellence/Cost efficiency , Digital/Mobile channels

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Retail banking in CEE - The benefit of the crisis: Gaining efficiency
Study Efma, Sberbank, December 2014
Roland Berger Strategy Consultants and Efma, kindly endorsed by Sberbank Europe, conducted a holistic review on gaining efficiency and governance model optimization efforts in the CEE banking region.…

Keywords : Operational excellence/Cost efficiency , Strategy

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From the traditional banking system to the customer-centric financial ecosystem
Study Efma, November 2014
Indra and Efma are proud to announce the release of the ‘From the traditional banking system to the customer-centric financial ecosystem’ report. It deals with the following themes: - Where…

Keywords : Customer experience , Strategy

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Efma yearbook 2014: A review and analysis of the global retail banking industry
Study Efma, November 2014
The third edition of Efma’s global yearbook is a statistical review of the retail banking industry, and is unique in providing a global perspective on the industry. We have profiled 31 countries…

Keywords : ATM , Branch , Card , Bank Products & Services , Payments , Credit

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Insurance in Central Europe: Growth opportunities and strategies in CE insurance
Study Efma, November 2014
In recent years, the business environment in Central Europe (CE) has been challenging for all insurers. Starting in 2013, and especially in 2014 we see regaining confidence and increasing number of debates…

Keywords : Sales management , Insurance Products & Services

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Innovation in retail banking 2014
Study Efma, October 2014
Efma and Finacle from Infosys are proud to present the sixth edition of the global innovation in retail banking study. The theme of this year’s study is innovation for customer value. As always,…

Keywords : Innovation , Bank Products & Services

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Efma reports


With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

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