Studies & Reports



In search of the € 1 million ATM: Revisiting and Reinvigoration the ATM channel
Study Efma, Clear2Pay, September 2014
A number of technology and regulatory changes will shortly force banks to revisit their ATM parks, often a forgotten operational component of the cards business or branch network. How can banks grasp…

Keywords : ATM , profitability



The evolving face of affluent banking: Adapting service models to new needs
Study Efma, July 2014
The fourth report from the Efma Affluent Banking Advisory Council, which was formed in 2009, presents another year of lively debate. The Council discusses a range of topical issues, current ideas and…

Keywords : Affluent/Private



Cards and payments: Are banks ready to meet the challenges of an uncertain future?
Study Efma, June 2014
The first report from the Efma Cards and Payments Advisory Council, which was formed in 2013, presents a year of lively debate. The Council discusses a range of topical issues, ideas and trends related…

Keywords : Online payment , Online payment , payment , Card , Cash , Check , Cheque , Mobile payment , Mobile payment



The evolving roles of different channels in a multichannel distribution model
Study Efma, May 2014
This report covers the eighth consecutive year of meetings of Efma’s Retail Banking Distribution Advisory Council (formerly the Retail Banking Advisory Council). The Council consists of senior executives…

Keywords : Multidistribution , retail banking , Customer acquisition , Customer , Distribution

Efma reports


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