Studies & Reports



Innovative new players in retail financial services
Digest Efma, April 2016
This report from Efma is an overview of the new players in retail financial services which launched around the world in 2015, challenging the established banks and insurers with innovative strategies…

Keywords : Fintech

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World Retail Banking Report 2016
Study Capgemini, April 2016
As FinTech firms target key aspects of the banking value chain creating disintermediation, banks are seeking to play a central role in today’s evolving digital ecosystems to remain relevant while…

Keywords : Strategy , Fintech , Customer experience

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Video banking: The next chapter in a bank's digital transformation
Study Vidyo, April 2016
Online banking, mobile applications, chat, social media… The growing success of digital technologies to enable interactions between the banks and their customers is raising a new challenge. Indeed,…

Keywords : Video services , Customer service , Digital/Mobile channels

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Fintechs: Reinventing banking
Digest Efma, April 2016
The impact of fintechs – technology-based start-ups that are disrupting many areas of financial services – can be felt across the entire retail banking industry. Accenture’s 2015 Future…

Keywords : Fintech , Innovation

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Digital transformation: The challenges and opportunities facing banks
Study Oracle Corporation, March 2016
This white paper has been produced from three interactive webinars or ‘think tanks’ hosted by Efma and with presentations from the Oracle Financial Services Global Business Unit. The two main…

Keywords : Fintech , Strategy , Operational excellence/Cost efficiency

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World Insurance Report 2016
Study Capgemini, March 2016
Gen Y and the Internet of Things (IoT) present a very compelling mix for insurers. Individually, and in combination, they will act as major disruptors to the traditional insurance business, affecting…

Keywords : Internet of things , Youth , Insurance Products & Services

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Driving revenue with data analytics: The results of the Efma Asia data analytics survey
Study Nomura Research Institute, January 2016
Big data is quickly becoming a critically important driver of business success across many sectors, and retail banks in particular see data analytics as the key factor that will drive their success in…

Keywords : Strategy , Big data

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Crowdfunding: Beyond hype, why banks should be serious about it
Study Deloitte, January 2016
Crowdfunding has been existing for a while, especially through donations. On a small scale - raising money from « Family and Friends », or on a bigger scale: the Statue of Liberty’s…

Keywords : Credit , Crowdfunding

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Sales or customer focused? Banks' evolution to customer-driven sales
Study Finastra International Limited, November 2015
Misys and Efma set out to explore the relationship between customer service, digital and sales. The results paint a challenging picture and affirm the conversations that we have had with clients that…

Keywords : Sales management , Customer experience , Digital/Mobile channels

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Digital pricing in an omnichannel world
Study A.T. Kearney, November 2015
ATKearney & Efma are glad to present ‘Digital pricing in an omnichannel world’, a report based on a three session think tank. The digital revolution is transforming financial services…

Keywords : Offer/Pricing

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Efma reports


With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

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