Studies & Reports



Video banking: The next chapter in a bank's digital transformation
Study Vidyo, April 2016
Online banking, mobile applications, chat, social media… The growing success of digital technologies to enable interactions between the banks and their customers is raising a new challenge. Indeed,…

Keywords : Video services , Customer service , Digital/Mobile channels



Fintechs: Reinventing banking
Digest Efma, April 2016
The impact of fintechs – technology-based start-ups that are disrupting many areas of financial services – can be felt across the entire retail banking industry. Accenture’s 2015 Future…

Keywords : Fintech , Innovation



Digital transformation: The challenges and opportunities facing banks
Study Oracle Corporation, March 2016
This white paper has been produced from three interactive webinars or ‘think tanks’ hosted by Efma and with presentations from the Oracle Financial Services Global Business Unit. The two main…

Keywords : Fintech , Strategy , Operational excellence/Cost efficiency



World Insurance Report 2016
Study Capgemini, March 2016
Gen Y and the Internet of Things (IoT) present a very compelling mix for insurers. Individually, and in combination, they will act as major disruptors to the traditional insurance business, affecting…

Keywords : Internet of things , Youth , Insurance Products & Services



Driving revenue with data analytics: The results of the Efma Asia data analytics survey
Study Nomura Research Institute, January 2016
Big data is quickly becoming a critically important driver of business success across many sectors, and retail banks in particular see data analytics as the key factor that will drive their success in…

Keywords : Strategy , Big data



Crowdfunding: Beyond hype, why banks should be serious about it
Study Deloitte, January 2016
Crowdfunding has been existing for a while, especially through donations. On a small scale - raising money from « Family and Friends », or on a bigger scale: the Statue of Liberty’s…

Keywords : Credit , Crowdfunding



Sales or customer focused? Banks' evolution to customer-driven sales
Study Misys Banking Systems, November 2015
Misys and Efma set out to explore the relationship between customer service, digital and sales. The results paint a challenging picture and affirm the conversations that we have had with clients that…

Keywords : Sales management , Customer experience , Digital/Mobile channels



Digital pricing in an omnichannel world
Study A.T. Kearney, November 2015
ATKearney & Efma are glad to present ‘Digital pricing in an omnichannel world’, a report based on a three session think tank. The digital revolution is transforming financial services…

Keywords : Offer/Pricing



The intelligent customer experience: A new approach for banks
Study EY, Intesa Sanpaolo, November 2015
This paper is the product of EY’s continuing partnership with Efma, which explores the value of using analytics to improve customer experience in European banking. It builds on our work in 2014,…

Keywords : Big data , Customer experience



ANI et contrats responsables
Study Wavestone, November 2015
Les évolutions réglementaires récentes sur la Généralisation de la Complémentaire Santé pour l'ensemble des entreprises (ANI) et les nouvelles obligations…

Keywords : Health insurance , Compliance/Regulation

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