Studies & Reports



Retail banking in Asia Pacific: Digital transformation
Regional review Efma, November 2016
Banks operating across Asia Pacific are caught up in a whirlwind of change. The phenomenal growth experienced by the region’s financial services sector over the last decade has been stunted by a…

Keywords : Digital/Mobile channels , Bank Products & Services , SME/Corporate , Affluent/Private , Biometrics , Fintech , Islamic customer , Robotics/AI , Innovation

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World FinTech Report 2017
Study LinkedIn, Capgemini, November 2016
In a world of changing dynamics where finance and technology collide, Capgemini and LinkedIn, in collaboration with Efma, bring you the first World FinTech Report 2017. Designed to explore new models…

Keywords : Fintech , Innovation , Moment of truth

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The new place of financial advisors in customer experience
Study Wavestone, October 2016
Financial services are still facing today the collateral effects of the financial crisis. Most of their efforts lately have been into responding to the new regulations, stabilizing their finances by making…

Keywords : Financial advice , Customer experience , Robotics/AI

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Central Europe banking outlook: Winning in the digital arms race
Study Deloitte, October 2016
This report examines the outlook for performance, consolidation and digitalization in the CE banking sector. It seeks to identify key drivers of profitability and balance sheet growth over the next three…

Keywords : Strategy

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Innovation in retail banking: The emergence of new banking business models
Study Infosys, October 2016
Efma and Infosys Finacle are proud to present the eighth annual study of innovation in retail banking. The theme of this year’s study is the emergence of new banking business models and how disruptive…

Keywords : Operational excellence/Cost efficiency , Innovation , Fintech , Digital/Mobile channels

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Wealth management and private banking – Global market, global clients but local specificities
Study Deloitte, September 2016
Deloitte and Efma are delighted to present you the results of the second edition of the wealth management and private banking survey. This year, our white paper addresses challenges and opportunities…

Keywords : Affluent/Private

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Evolution of private banking and wealth management resulting from digitalisation
Study Comarch, September 2016
Some attributes of private banking do not – should not – change.Highly individual approach towards every single client, personal relationships between the bankers and the banked, an extra…

Keywords : Affluent/Private , Digital/Mobile channels

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Fintech & banking: Collaboration for disruption
Study Axis Corporate, September 2016
Efma and AXIS Corporate take great pleasure in presenting our combined FinTech & Banking publication.The age of banking 3.0 has moved on from its association with traditional brands to a new generation…

Keywords : Fintech , Innovation

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Moments of truth survey
Study Pegasystems, August 2016
This White Paper demonstrates the powerful but often under-rated impact of levels of service in financial institutions – particularly in relation to the point of contact with the customer. It shows…

Keywords : Customer experience , Customer service , Digital/Mobile channels , Compliance/Regulation , Moment of truth

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Digitization of insurance distribution
Study Roland Berger, July 2016
Roland Berger and Efma are glad to announce the release of the “Digitisation of insurance distribution” report.Based on a two session think tank, it answers the four following questions:-…

Keywords : Operational excellence/Cost efficiency , Insurance Products & Services , Digital/Mobile channels

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Efma reports


With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

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