Trends in retail banking


January 2018

This report presents the biggest trends in distribution and marketing innovation in retail banking.

It is based on the submissions to the 2017 Efma–Accenture DMI Awards.

The wide variety of entries show that, to an increasing degree, new technology is being used to offer customers personalized on-demand services that are woven into the fabric of their everyday lives.

Visit the Efma Accenture DMI Awards portal

Keywords : Innovation , Bank Products & Services