Video-enabled insurance services - How video customer engagement transforms the way insurers do business

Study

October 2017

Video is emerging as an important new channel for insurance companies to interact with their customers to deliver advisory services, sell insurance and financial services products, perform remote expertise, and more.

This document introduces the market trends driving adoption of video-enabled insurance services, evaluates the attitudes of insurers towards the video channel and offers guidance to insurance companies defining their strategy.

Keywords : Insurance Products & Services , Customer service , Video services