Global retail banking transformation observatory


November 2017

BCG and Efma are glad to present the first edition of their yearly "Global Retail Banking Transformation Observatory".

This report will take the pulse of the industry on its transformation journey, based on top executives insights.

It will be presented at the 45th Efma Congress on digital transformation in Rome on 26-27 October 2017.

Keywords : Bank Products & Services , Operational excellence/Cost efficiency , Digital/Mobile channels