Leaders of financial services institutions are concerned and excited about the business implications of Artificial Intelligence. Firms across the globe are becoming aware of the power of these technologies and are now starting to explore how AI could enable them to introduce new services to market, widening and empowering their offering, and to improve existing business and operational capabilities.
In this paper, based on an EMEA FSI survey conducted jointly by Efma and Deloitte, we aim at inspect the industry sentiment about Artificial Intelligence and explore the possible and current applications that may impact the industry, enhancing its productivity.
Using the insights and case studies from several firms within the industry, this paper identifies what is shaping AI thinking in Financial Institutions, the current state of the industry and the actions that will be required to understand and exploit this exponential technology.
Keywords : Robotics/AI , Digital/Mobile channels