World Retail Banking Report 2017

Study

June 2017

Based on one of the industry’s largest survey responses from over 16,000 customers across 32 countries and more than 140 in-depth executive interviews, the report will examine the last trends in the retail banking industry.


The 2017 World Retail Banking Report, from Capgemini and Efma, explores how APIs foster business and technology outcomes that enables productive collaboration among diverse stakeholders. As the revenue-generating potential of APIs becomes more quantifiable, banks face a compelling call to adopt them. Our report assesses how the roles of banks, within this ecosystem environment, may change in the future and how banks can leverage APIs now to prepare strategic roadmaps.

Keywords : Innovation , Business strategy/Model , API/Open banking , Fintech , Bank Products & Services