Branches: to close or not to close?
The future of the branch networks has been in question for a while. Most of the financial institutions around the world have already initiated branch closures and/or launched branch transformations in…
Digital wallets are a way to engage heavy online users in their day-to-day life. They combine several services to form offerings with an enticing content, perfectly in synch with consumer expectations…
The point of views are the results of a close collaboration between Efma and BCG.
These synthesis papers on hot topics are intended to assist members in their reflections in the area of retail financial services: marketing banking services, products and services, distribution circuits, multi-channel banking, online financial services, customer relationship management, etc.