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Héctor Abrego
Deputy CEO of Channels Innovation & Development, Deputy Director of Electronic Channels
Grupo Financiero Banorte

Bio:

Hector Abrego, Deputy CEO of Channels Innovation & Development, Banorte (Mexico)
Since joining Banorte in 1993, Hector has undertaken roles in retail banking operations and products development.
He has been Channels Innovation Director and is currently leading the omni-channel transformation of Banorte - branch, call center, mobile, web and self-service. He has been an agent of change and has a passion for innovative design, centered on customer needs and behaviours, that integrates technology, processes and people.