Efma articles

News
Commonwealth Bank launches chatbot named Ceba
22 January 2018
Commonwealth Bank's new chatbot uses artificial intelligence to assist customers with more than 200 banking tasks.


News
Santander bank shows customers that respect adds up
22 January 2018
Launch of new digital banking features highlights a year full of  customer experience enhancements. 


News
Yahoo Finance launches Tanda social savings app
22 January 2018
The new Tanda app from Yahoo Finance aims to help people achieve their financial goals without racking up debt.


Innovation of the month
Insurance Innovation of the month: Zurich Environmental Emergency Response mobile app
22 January 2018
Efma Accenture’s insurance innovation of the month award for January goes to Zurich American Insurance Company for its Zurich Environmental Emergency…


News
IDFC Bank and Capital First announce merger
21 January 2018
IDFC Bank and Capital First announced that the Boards of Directors of IDFC Bank and Capital First at their respective meetings held on January 13, 2018,…


News
NAB launches hands-free banking
19 January 2018
NAB customers can now perform tasks such as requesting their account balance or getting details on their latest deposits, simply by asking their Amazon…


News
Maybank 2017 mobile-banking transaction value tops RM24b
19 January 2018
Malayan Banking Bhd said its mobile-banking transaction value exceeded RM24 billion in 2017, as transaction volume more than doubled to 1.2 billion.


Feature
The threat from technology giants
19 January 2018
Over the past year there's been widespread fear across the financial services industry about the threat of fintechs. However, according to "Beyond…


News
BB&T to invest up to $50 million in fintech companies
19 January 2018
BB&T Corporation announced it will set aside up to $50 million to invest in and/or acquire emerging digital technology companies to benefit and delight…


News
Standard Chartered creates unit to invest in FinTech and promote innovation
18 January 2018
Standard Chartered has established a new business unit, SC Ventures, to lead digital innovation across the Group, invest in fintechs and other start-up…

Efma articles


Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.