The evolving roles of different channels in a multichannel distribution model
Study Efma, May 2014
This report covers the eighth consecutive year of meetings of Efma’s Retail Banking Distribution Advisory Council (formerly the Retail Banking Advisory Council). The Council consists of senior executives…
Keywords : Multidistribution , retail banking , Customer acquisition , Customer , Distribution
World Retail Banking Report 2014
Study Efma, Capgemini, April 2014
After identifying the first global drop in positive customer experience in 3 years, The World Retail Banking Report 2014 by Capgemini and Efma explores how Gen Y is leading the way in driving demand for…
Keywords : crm , Customer acquisition , Customer , Customer experience , Customer knowledge , Customer loyalty , Customer satisfaction , Customer service , Customer value management , Datamining , retail banking
Strategy of traditional insurers towards aggregators
Study Efma, March 2014
Roland Berger Strategy Consultants and Efma present ‘Strategy of traditional insurers towards aggregators’. This document presented at the Efma Distribution Summit that took place in Amsterdam on 19 March…
Keywords : Aggregation , insurance , Internet , Online Marketing
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