Studies & Reports



World Insurance Report 2016
Study Capgemini, March 2016
Gen Y and the Internet of Things (IoT) present a very compelling mix for insurers. Individually, and in combination, they will act as major disruptors to the traditional insurance business, affecting…

Keywords : Internet of things , Youth , Insurance Products & Services



Driving revenue with data analytics: The results of the Efma Asia data analytics survey
Study Nomura Research Institute, January 2016
Big data is quickly becoming a critically important driver of business success across many sectors, and retail banks in particular see data analytics as the key factor that will drive their success in…

Keywords : Strategy , Big data



Crowdfunding: Beyond hype, why banks should be serious about it
Study Deloitte, January 2016
Crowdfunding has been existing for a while, especially through donations. On a small scale - raising money from « Family and Friends », or on a bigger scale: the Statue of Liberty’s…

Keywords : Credit , Crowdfunding



Sales or customer focused? Banks' evolution to customer-driven sales
Study Misys Banking Systems, November 2015
Misys and Efma set out to explore the relationship between customer service, digital and sales. The results paint a challenging picture and affirm the conversations that we have had with clients that…

Keywords : Sales management , Customer experience , Digital/Mobile channels



Digital pricing in an omnichannel world
Study A.T. Kearney, November 2015
ATKearney & Efma are glad to present ‘Digital pricing in an omnichannel world’, a report based on a three session think tank. The digital revolution is transforming financial services…

Keywords : Offer/Pricing



The intelligent customer experience: A new approach for banks
Study EY, Intesa Sanpaolo, November 2015
This paper is the product of EY’s continuing partnership with Efma, which explores the value of using analytics to improve customer experience in European banking. It builds on our work in 2014,…

Keywords : Big data , Customer experience



ANI et contrats responsables
Study Wavestone, November 2015
Les évolutions réglementaires récentes sur la Généralisation de la Complémentaire Santé pour l'ensemble des entreprises (ANI) et les nouvelles obligations…

Keywords : Health insurance , Compliance/Regulation



Retail banking in CEE: Digitalization of back office activities
Study Roland Berger, November 2015
In our daily life, digitalization is an often discussed and fashionable topic. Many financial institutions see this as an opportunity to gain further competitive advantage. Obviously, it is mainly elaborated…

Keywords : back office , Operational excellence/Cost efficiency



Omni-channel banking: The digital transformation roadmap
Study Backbase, November 2015
Customer behavior is changing. Customers are more and more looking for convenience. The convenience and simplicity the get online and on mobile, when watching their favorite show on Netflix, or when taking…

Keywords : Omnichannel/Multichannel , Operational excellence/Cost efficiency



Innovation in retail banking 2015
Study Infosys, November 2015
Efma and Infosys Finacle are proud to present the seventh annual study of innovation in retail banking. The theme of this year’s study is industry disruption and how banks can effectively work with…

Keywords : Innovation , Fintech

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