Studies & Reports



Reinventing retail banking enabling digital change
Study A.T. Kearney, March 2017
The question about the impact of digital on industries no longer needs debate. Digital is without doubt one of the few truly top-line growth tools that executives have left in their arsenal. The exponential…

Keywords : Operational excellence/Cost efficiency

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An open future: Navigating the hurdles of open banking
Digest Efma, March 2017
Open Banking promises to be the next game changer in our industry. All around the world, banks are beginning to explore its potential. Some have already been doing it voluntarily, keen to drive innovation…

Keywords : Bank Products & Services , Digital payments/Wallet , Digital/Mobile channels

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Tailoring the data driven customer experience
Study EY, April 2017
The European banking market continues to evolve rapidly – in fact, so rapidly that some banks are struggling to keep up. EY and Efma want to help address these challenges.In our view, the ability…

Keywords : Big data , Customer experience , Digital marketing

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World Retail Banking Report 2017
Study Capgemini, April 2017
Based on one of the industry’s largest survey responses from over 16,000 customers across 32 countries and more than 140 in-depth executive interviews, the report will examine the last trends in…

Keywords : Innovation , Business strategy/Model , API/Open banking , Fintech , Bank Products & Services

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Global distribution report
Study McKinsey & Company, April 2017
McKinsey & Efma are glad to announce their forthcoming Global distribution report. It will provide insights on the latest trends in retail financial service distribution.

Keywords : Distribution Channels

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Insurance in the mobile-first era
Study Comarch, April 2017
The future of insurance is definitely mobile, but how can we get the most out of it?Mobile is a part of a wider digital disruption. Thanks to it, many of us choose to stay online almost 24/7. We are a…

Keywords : Insurance Products & Services , Digital/Mobile channels

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AI and you
Study Deloitte, April 2017
Computers cannot think. But increasingly, they can do things only humans were able to do. It is now possible not only to automate but also to augment tasks that require human skills, such as recognizing…

Keywords : Robotics/AI , Digital/Mobile channels

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Strategy of traditional insurers towards aggregators #2
Study Roland Berger, April 2017
In last years, insurance sector in most European countries has been experiencing a limited success of full direct insurance distribution model but significant rise of new purchasing behaviors from…

Keywords : Insurance Products & Services , Sales management , Fintech , Digital/Mobile channels

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Robo-advisory: The future of banking financial advisory services
Study AXIS Corporate, May 2017
Efma and Axis Corporate are working on the Insights for a "Robo-Advisory - The future of banking financial advisory services” report.There are several factors which are influencing the need to implement…

Keywords : Financial advice , Robotics/AI

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Affluent banking & wealth management digest
Digest Efma, June 2017
The Efma affluent banking & wealth management digest will show how advances in digital technology are creating opportunities for financial institutions to better support their affluent customers and…

Keywords : Affluent/Private , Bank Products & Services

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Efma reports


With more than 30 reports published yearly, co-written with leading consulting and IT partners (Efma associate members), we offer a snapshot of market trends for you to get inspired through winning strategies developed on other continents.

Check out the Efma reports brochure for more information about the 2016 reports and the reports to come.

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