Digital by design: Retail banks need new models for a new world


March 2017

Banks are dealing with a step change in customer expectations, products, digitization of processes and operations, and a surge of new competitors. The current strategies that retail banks use to compete is becoming obsolete as the entire business model is transformed.

This joint report by A.T. Kearney and Efma seeks to look forward five years to predict the next waves from digitalisation and their impact.
It will seek to answer the following questions:
-       What are the next key changes that retail banks need to adapt for in the digital revolution?
-       Do retail banks have the ability and agility to adapt?
-       How should retail bankers transform their business and operational models for the new world?

Keywords : Operational excellence