Insurance Summit

27 to 28 April 2017

Brochure Activity feed

Thursday 27 April 2017

Welcome coffee and registration
Artificial intelligence and data driven approaches
Vitality Shared Value Insurance
09:00 - 09:25
Andrew Scott
Global Business Development Lead United Kingdom
Data and insights: are we winning?
09:25 - 09:50
Angela Mhlanga
Standard Bank
CEO of BancAssurance, Head of Insurance South Africa

- Are all the data and insights relevant?
- A case study
- Data and insights into creating exceptional customer experiences to boost competitiveness

Insurance in the mobile-first era
09:50 - 10:15
Anna M. Lik
Insurance Product Manager Poland

- More and more people use smartphone for everyday tasks
- But some say there is not much use for an insurance mobile app
- We have investigated the current state of mobile insurance
- … and we would like to share some findings about its future

Questions and answers
10:15 - 10:40
Coffee break and networking
Innovating your business model
Payment Protection Insurance (for consumer and mortgage loans): how to adapt to a rapidly changing environment
11:10 - 11:35
Pierre-Nicolas Carissan
CNP Assurances
Deputy Head of International France

- New regulations?
- New customer needs?
- New digital tools?
- New players?

New omni-channel distribution models in a customer-centric environment: the hybrid approach
11:35 - 12:00
Grégoire de Montaigu
AXA Group
Digital Regional Director France
Insurance’s window of opportunity to innovate and positively influence peoples’ lives
12:00 - 12:25
Demetrio Migliorati
Banca Mediolanum
Head of Digital Organisation Italy

- The huge potential to innovate in insurance and make it compelling for customers (much more so than in banking)
- IoT and wearables are facilitating new formats for behavioural-based contracts and policies
- The dawn of a brand new world in which insurance can play a major role in empowering people to live a better life

Questions and answers
12:25 - 12:50
Strategic Alternatives
STUDY PRESENTATION: Strategy of traditional insurers towards aggregators
14:20 - 14:45
Mathieu Sébastien
Roland Berger
Partner, Pôle Services Financiers France
Round table session : Industry experts on IoT’s impact on insurance in 2020
14:45 - 15:35
Questions and answers
15:35 - 16:00
Coffee break and networking
Blockchain and other game changers
Curse or gift: capitalising on today’s life insurance business challenges
16:30 - 16:55
José Antonio Iglesias
Assistant General Manager of Customers and Product Offer Spain

- How VidaCaixa has successfully met the main challenges that the life insurance business is currently facing
- The gift of longevity
- The gift of low interest rates
- The gift of political uncertainty
- The gift of new competitors

Lego for business. Blockchain a game changer for insurance?
16:55 - 17:20
Paul Meeusen
Swiss Re
Director of Finance and Treasury Services Switzerland

- How to tackle insurance process latency with smart contracts
- Can sharing aid the identity and authenticity needed for insurance?
- How to make consensus building still efficient
- Continuous improvement – why things get better when we collaborate
- Cash is king – considering time value of money and asset-liability-management in the business case
- Neutrality – address the perception of big brother, naive altruism with capital markets thinking

Blockchain meets insurance. Is this the end?
17:20 - 17:45
Menco van der Weerd
Aegon Nederland
Director Life Protection Netherlands

- Does blockchain signal the end for incumbents?
- Discuss avenues for blockchain development for incumbents.
- Taking care of our customers in the distributed ledger world; responsibilities and rewards

Questions and answers
17:45 - 18:10
End of the conference day 1

Friday 28 April 2017

Welcome coffee
Win-win-win: Innovating for your customers’ benefit, society’s and your bottom line!
Applying Artificial Intelligence to insurance for greater customer centricity
09:00 - 09:25
Monika Schulze
Zurich Insurance Group
Global Head of Marketing, Member of the Leadership Team Switzerland

- Embracing the shift from a product-centric to a customer-centric approach in insurance
- Opportunities for machine learning for a more seamless insurance customer experience
- Are machines replacing humans or are they complementary?

Innovation in Insurance: The Corporate Startup Way
09:25 - 09:50
Christophe de Cacqueray
Director of Innovation Lab France

- The need for change
- The innovation paradox
- The Corporate Startup experience

The development of an innovation ecosystem
09:50 - 10:15
Adriana Gouveia
Fidelidade - Companhia de Seguros
Head of Innovation Portugal

- The urgency of business evolution
- The development of a vision 
- Building an innovation ecosystem with valuable partners by capitalizing external sources of information like the Efma Innovation database
- Defining and involving the stakeholders

Questions and answers
10:15 - 10:40
Coffee break and networking
Insurance never ending effort to be more service oriented
The Europ Assistance approach to digital transformation : how new technology innovation impact the way we interact with our customers
11:10 - 11:35
Cristina Pettazzi
Europ Assistance Group
Head of Strategic Marketing & External Communication France
Edouard Tesnière
Europ Assistance France
Head of Digital Transformation France
Raising the bar on Bancatakaful
11:35 - 12:00
Jumanah Saeh
Abu Dhabi Islamic Bank
Head of Bancatakaful United Arab Emirates

- Industry outlook: UAE market 
- Meeting the needs of the community 
- Product innovation 
- Digital interactions 
- Key challenges 
- Key trends 

The methods we developed to massively deploy digital within the group, and our achievements
12:00 - 12:25
Juliette Bron
Head of Digital Development France

- IT and Digital teams shared company wide Lean Start Up and Design Thinking methodologies
- Revamping the web site and mobile app
- Digitizing our sales force

Questions and answers
12:25 - 12:50
End of the conference day 2

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For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
+33 1 47 42 52 72

Get a feel of the Insurance Summit in 2016, with:

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What delegates said at #EfmaIns16

"Interesting, useful."

Nathalie Bois-Monier, Head of International Marketing and Sales, Crédit Agricole Assurances, France

What delegates said at #EfmaIns16

"Very rich in experience sharing. The industry will move/is moving fast. Diversity of cases presented. Very impressive! "

Marie Mathilde Tournade, Chief Financial Officer, CNP UniCredit Vita, Italy


What delegates said at #EfmaIns16

"A group willing to share its best practices." 

Tercila Favero Schultz,Manager of Research and Innovation,  Banco Bradesco, Brazil

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