SME Summit

Conference
Milan
23 to 24 March 2017

Brochure Activity feed


Thursday 23 March 2017

08.15
Welcome coffee and registration
08.55
Chairman Introduction

08:55 - 09:00
Ken Burke
Allied Irish Banks
Group Head of Mortgage Business & Credit Products Ireland
09.00
Leveraging technological breakthroughs in business banking
SME Online: a win win solution
09:00 - 09:20
Stefan Andersson
Nordea Bank
Head of Business Banking - Nordea Retail Sweden

- Nordea & Business Banking 
- Business owners; digital immigrants or native´s? 
- Future SME banking channels 
- Case studies: 
  1 — Nordea Online Onboarding 
  2 — Interactive SME-advisory 
- Summary

Tochka’s case: combining human touch with bots
09:20 - 09:40
Boris Dyakonov
Tochka Bank
CEO, Senior VP Russian Federation

- Not all functions fit into interfaces, and people are very used to text
- Humans can still provide the best-ever service
- Using bots that assist operators rather than customers can enhance the user experience

Value creation for SME’s via smart open banking
09:40 - 10:00
Krzysztof Pulkiewicz
BankUP
CEO and Co-founder Belgium

- A personalised, omnichannel and open business management and banking platform,
- Enriched with relevant insights generated by bankUP's smart data capabilities and 
- Connected with the fintech community to offer additional value added services relevant to SME's needs

Questions and answers
10:00 - 10:15
10.15
Rising Technology: Impact of AI, IoT in SME banking
PANEL DISCUSSION: Reshaping the traditional world
10:15 - 10:45
Ignazio Rocco di Torrepadula
Credimi
Founder and Chief Executive Officer Italy
Boris Dyakonov
Tochka Bank
CEO, Senior VP Russian Federation
Stefan Andersson
Nordea Bank
Head of Business Banking - Nordea Retail Sweden
Emre Ergun
Fibabanka
Executive Vice President, Head of Retail and SME Banking Turkey
10.45
Coffee break and networking
11.15
Business Development: how to get BIG in small business banking
Managing an SME portfolio in an economic downturn: UAE case study
11:15 - 11:35
Mahdi Mamdoh Kilani
Abu Dhabi Islamic Bank
Executive Vice President, Head of Business Banking Division United Arab Emirates

- The UAE SME market and structural challenges
- Building a sustainable SME banking operating model
- Key lessons learned from the recent local SME finance crunch
- The risk-based SME banking model for growth

STUDY PRESENTATION: How to get BIG in SME banking
11:35 - 11:55
Stefano Valvano
BCG
Partner and Managing Director Italy

- Highlights from 2016 BCG corporate banking performance benchmarking 
- Digital and Fintech trends in the SME space 
- Levers to improve SME business profitability 

What makes small business big business in CEE?
11:55 - 12:15
Ferenc Berszan
Raiffeisen Bank International
Head of Consumer and Small Business Banking Austria

- Does the traditional business model still work or do we need to switch to digital?
- Is the traditional relationship manager dead? Do customers appreciate face-to-face service?
- Will SMEs remain big business in the digital age?

Questions and answers
12:15 - 12:30
Who is who session: Builders of new SME Banking ecosystem
12:30 - 12:45

This session aims to allow our participants to introduce themselves and make it easier for networking. 3 to 4 institutions will be presented in a session, via a series of 180 seconds videos of bankers and their institutions.


Please note that only pre-selected representatives of the banking sector will get on stage.
If you wish to introduce yourself, send us an email.

12.45
Lunch
14.00
Coopetition: ’Clash of clans’ - Fintech newcomers vs. global banking leaders
Credimi: believe in a simpler life for Small Businesses
14:00 - 14:20
Ignazio Rocco di Torrepadula
Credimi
Founder and Chief Executive Officer Italy
Alessandro D’Arpa
Credimi
Co-founder and Risk Manager Italy

- Credimi believes that technology and financial innovation enable a better and more fulfilling life for Small Businesses
- We have started to materialize this belief, by providing to SMEs a digital invoice financing solution, that makes things simpler, faster, more flexible and more convenient

PANEL DISCUSSION: Is there a real space for new entrants in SME Banking? Perspectives of Fintech newcomers, Neobanks and Global Leaders
14:20 - 14:50
Tomasz Gorski
mBank
Head of SME Business Poland
Krzysztof Pulkiewicz
BankUP
CEO and Co-founder Belgium
Malgorzata Szturmowicz
Idea Bank
Board Member, Chief Financial Officer Poland
Jack De Mooij
ING Direct Italy
SME Sales & Distribution Workstream Leader Italy
Ignazio Rocco di Torrepadula
Credimi
Founder and Chief Executive Officer Italy
14.50
Fintegration in SME Banking: enablers in adding more services for professional customers
A story of how mBank joined forces with Fintech to ease SME’s minds.
14:50 - 15:10
Tomasz Gorski
mBank
Head of SME Business Poland
Jaroslaw Stefanski
mBank
Head of SME Value Added Division and Digital Ecosystem Poland

- Transition from end of the month accounting to delightful accounting
- New rich customer experiences created
- Lessons learned from Fintech cooperation project

Strategic partnership ING - Kabbage:
15:10 - 15:30
Jack De Mooij
ING Direct Italy
SME Sales & Distribution Workstream Leader Italy

- ING accelerates innovation by partnering with Kabbage
- Focus on innovative Digital Lending Solution
- Opportunities, challenges and lessons learned

FINTECH PITCH : SizeUp - Big Data for Small Business
15:30 - 15:45
Anatalio Ubalde
SizeUp
CEO USA

- Bank as partner for SME business success
- Business intelligence and benchmarking for SME Customers
- SME assistance for customer acquisition, retention, and engagement
- Increasing SME engagement digitally and in-branch
- Success models: Deutsche Bank and Wells Fargo 

FINTECH PITCH : Go digital, go green, acquire more - how to start the SME digital journey today
15:45 - 16:00
Maciej Olejniczak
Consdata
Head of Sales Poland

- Status quo of digital sales availability
- Becoming the most advanced - success stories (mBank, Orange)
- Going digital and revitalizing traditional business customer's channels at the same time
- How to start and finish in 12 weeks

FINTECH PITCH : SMEs: Bank to the future
16:00 - 16:15
Luis Rodriguez
Strands
VP Digital Solutions Spain

- What are the key issues SMEs face today but are currently unresolved by the banks digital offering?
- What should a XXI century SME digital banking should look like?
- Risks of not walking this path

16.15
Coffee break and Registration of SME AppsBank Awards Ceremony
16.15
SME AppsBank Awards Ceremony 2017
Registration
16:15 - 17:00
Introduction to the 2017 Awards Ceremony
17:00 - 17:10

Laurence Leyden, General Manager, Financial Services EMEA, SAP
Vincent Bastid, CEO, Efma

2016 top trends in SME apps by SAP
17:10 - 17:30
Peer recognition award 2017
17:30 - 17:50
Market & Media Award 2017
17:50 - 18:10
Efma & SAP special prize 2017
18:10 - 18:30
Panel on SME digital strategy: insights from the winners
18:30 - 18:50
Closing remarks
18:50 - 19:00
SME AppsBank Awards Ceremony Cocktail
19:00 - 20:00

Friday 24 March 2017

08.15
Welcome coffee
08.55
Chaiman Introduction

08:55 - 09:00
Nikoloz Kurdiani
TBC Bank
Deputy CEO Georgia
09.00
New era of B2B customer relations
'Small is beautiful, small is powerful': Alibaba platform and Alipay case study
09:00 - 09:20
Pietro Candela
Alibaba Group
Head of Business Development Italy

- Alibaba ecosytem: a growth platform for SMEs
- How payments can augment the consumer daily experience
- Alipay case study: end-to-end marketing and payment solution for SMEs

Panel Discussion: we are SMEs
09:20 - 10:05
Jozef Vodička
Google
Developer Relations Program Manager, South CEE Czech Republic
Pietro Candela
Alibaba Group
Head of Business Development Italy
Katarzyna Siwek
Idea Bank
Head of Communications Poland
Cihan Baba
Bahcesehir College
Founder Turkey

- This is how we see our "banking" journey
- What needs do we have on every steps of the journey?
- What do we expect from a bank?
- How much are we ready to pay for non-financial services?

Use of social media in new customer acquisition and constant growth in SME
10:05 - 10:30
Emre Ergun
Fibabanka
Executive Vice President, Head of Retail and SME Banking Turkey

- Background: creating new ways to reach targeted customers
- Campaign design and communication: it is not easy to attract attention in the creative world 
- Results & learnings: change for the best

10.30
Coffee break and networking
11.00
SME Customer journey 2.0: Start-upers, freelancers, women entrepreneurs and other species of GEN Y
Developing differentiated value propositions for Women Entrepreneurs and start-ups
11:00 - 11:20
Esra Kivrak
Turkiye Garanti Bankasi
Senior Vice President SME Banking Turkey

- Garanti Bank WE Program
- Garantipartners 
- Start-up Hub

How to move on with reinvented CX for Small Business Market?
11:20 - 11:40
Pascale Devriese
BNL Gruppo BNP Paribas
Head of Digital Offering Small Business for the Operational Entity BNL (BNPP Group) Italy

- Context: new environment & challenges for Small Businesses in Europe / Italy - it’s urgent to move! 
- Key-levers for changing direction and offer a real new CX: culture & governance change, Design Thinking for CJ’s reinvention, Agile Method for fast delivery - easy to say, quite a challenge to apply! 
- Case “I need cash now”: what, why, how? - we finally did it! 
- Some conclusions on KPI’s to measure our performance; NPS for Small Business key take-aways

Sharing Economy, Shared Mobility, Internet of Things – how to make use of this vital (consumer) trends in banking sector
11:40 - 12:00
Malgorzata Szturmowicz
Idea Bank
Board Member, Chief Financial Officer Poland

- The new understanding of “going mobile” in  banking – caste study of mobile ATM
- It’s time for fintech disruption in car leasing – pay-as-you drive model
- Digitization of documents circulating process – accounting app for Uber partner-drivers

Questions and answers
12:00 - 12:15
12.15
Lunch
13.30
New relationship models, closer relations with less banking
Keeping SME Banking in the Right Direction - New CRM Platform for SME Banking RMs
13:30 - 13:50
Asli Duzenli
Yapi Kredi Bankasi
SME and Agricultural Banking EVP Turkey

- Revised acqusition and onboarding processes for micro customers
- New CRM platform for small/large customer management

Speed and Scale through portfolio and cradling approach
13:50 - 14:10
Giuseppe Taibi
Alliance Bank Malaysia Berhad
Executive Vice President, Group Chief Marketing Officer Malaysia

- Portfolio approach to risk
- Cradle strategy
- From operating account to borrowing relationships

Questions and answers
14:10 - 14:25
14.25
WRAP-UP session: How to get big in SME Banking: key messages, takeaways and suggested next steps by chairmen
Wrap-up session
14:25 - 14:45
Ken Burke
Allied Irish Banks
Group Head of Mortgage Business & Credit Products Ireland
Nikoloz Kurdiani
TBC Bank
Deputy CEO Georgia

How to get big in SME Banking: key messages, takeaways and suggested next steps by chairmen

14.45
Coffee break and networking
15.15
Optional on-site visit at UniCredit Bank’s headquarters in Milan.
buddybank: banking has never been so sexy
15:30 - 16:00
Angelo D'Alessandro
buddybank at UniCredit
buddybank Founder Italy
UniCredit flagship branch visit: introduction to the new service model
16:00 - 16:30
Marina Figoli
UniCredit
Branch Format and Network Development, Vice President Italy
16.30
End of the conference / Back to the hotel

For more details, contact:

Jezabel.jpg (9 KB) Jezabel Chave
Event Manager
jezabel@efma.com
+33 1 47 42 52 72

Get a feel of the SME Banking 2016 conference, with:

 3 SME_Summit.jpg (60 KB)

What delegates said at #EfmaSME16

"Very good opportunity to learn, share information and network."

Emre Ergun, Executive Vice President, Head of Retail and SME Banking, Fibabank, Turkey

What delegates said at #EfmaSME16

"Sometimes we touched good discussions and a start to learn / dislover new things."

 Erik Van Den Eynden, Head of Midcorporates and Institutionals Clients, ING Belgium, Belgium

What delegates said at #EfmaSME16

"Very useful experience in sharing ideas and experiences."

Alberto Bianchini, Head of Marketing Strategic & International Relationships, Credito Banca, Italy

Interested in sponsoring this event?

We offer you a wealth of opportunities:

  • Speaking slots to share your experience with a senior audience
  • Exhibition locations to develop relationships with your target market
  • Marketing visibility to improve your reputation within the industry

Take advantage of our affiliation with over a third of the world’s biggest banks!

For more info, please contact sponsorship@efma.com
or +33 1 47 42 52 72

We thank our partners