The State Of Customer Experience Management In Retail Banking

Webinar
Online
22 March 2017


Forrester and Efma’s joint report “The State of CX Management in Retail Banking, 2016” reveals significant ambitions — but also challenges — to create experiences that rebuild or build new positive, economically powerful relationships with customers. According to the survey of Efma members, 75% of respondents want to have the best customer experience in their industry but retail banks fall short in all CX management competencies.

On 22 March 3:00 pm CET, Forrester and Efma will present key findings from the joint report including:

- The current state of retail banks’ CX management maturity
- Best practices to start maturing the six competencies of CX management
- Steps to assess your CX maturity and prioritize next steps


Please click on the link below in order to register for the webinar:


GoToWebinar registration link

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