Head of Retail Products – Asia
Faraaz Ali is the Cluster Cards Division Head for Citibank. Faraaz oversees the overall business and product management functions and works closely with the MENA cluster country teams to deliver innovative payment products and a distinctive customer experience. Faraaz relocated to the UAE in 2008 from the US where he was working for Citi Cards US as Vice President of database marketing, covering and leading the Cards alternate channel development through database marketing teams in the US and India. He is now a member of the Citibank UAE management committee. Prior to Citi, Faraaz worked at CapitalOne, serving in numerous roles, including Process Manager for Canada cards business and Project Manager for the CapitalOne Auto Finance Group. He was responsible for coordinating two major systems integration and for automating key back-end processes. Faraaz has a Master's Degree in Information Technology from the University of Dallas in the USA. He has been actively involved with community and youth development initiatives in the US, UAE and India and presently serves as a Den Leader with the Boy Scouts of America in Dubai.
Asia Retail Banking Summit
08 November 2016
The State of customer experience in retail banking: Don't get left behind
13 October 2011