Deputy CEO of Channels Innovation & Development
Grupo Financiero Banorte
Since joining Banorte in 1993, Hector has undertaken roles in retail banking operations and products development. He has been Channels Innovation Director and is currently leading the omni-channel transformation of Banorte - branch, call center, mobile, web and self-service. He has been an agent of change and has a passion for innovative design, centered on customer needs and behaviours, that integrates technology, processes and people.
26 April 2017
Why banks need to become customer-centric
01 March 2017